Notice: Dear valuable customers, due to ongoing crisis our delivery option is limited* We are unable to deliver many of your location in this crisis situation. Please place your order and you will get a call from us regarding delivery. We are extremely sorry for this inconveniences. Till things get better, stay home, stay safe and shop online @kodomo.com.bd, Thank you. Return & Refund Policy – Kodomo Bangladesh

Return & Refund Policy

  • If the product is defective / damaged or incorrect at the time of delivery, please contact us within the return window (as defined below) through the customer care no +8801841345600 or email info@pentagonint.com. Product will be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  • Please note that some products in specific category are not eligible for return if the product is “No longer needed” as defined below.
  • During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging / box.
  • If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.
  • In case of a valid return claim Pentagon will either replace it within in 15 – 30 days depending on the suppliers terms and conditions or refund the amount within 15- 30 days as per the financial institution terms and conditions.
  • If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserve the right to reject the claim.

You will always find the relevant terms on the product page (Return Policy tab).

RETURN POLICY PER CATEGORY

Fashion

CategoryReturn Window & Exception Cases
Traditional Wear, Fashion Accessories, Bags & unstitched fabrics

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Custom made items, innerwear cannot be returned.

The product must be unused, unworn, unwashed and without any unclaimed damage.

Jewelry & Watches

7 days return window with replacement only, no refund applicable

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a replacement, provided the exact item is available with the same seller.

However refund will only be applicable if the manufacturer/supplier discontinues the item or they don’t have a replacement stock.

Arts and Crafts

CategoryReturn Window & Exception Cases
Paintings, Photograph, Handi crafts, Collectables

7 days return and replacement window;

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and refund

Electronics

CategoryReturn Window & Exception Cases
Computer Items, Audio, Office, Security

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserve the right to reject the claim.

For device-related issues beyond Pentagons return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Other SoftwareNon-returnable
For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

Home Decor

CategoryReturn Window & Exception Cases
Living space items, Crafts, Ornamental Plants

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserves the right to reject the claim.

For device-related issues beyond Pentagons return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Health & Fitness

CategoryReturn Window & Exception Cases
Fitness & Outdoor Sports Gear

7 days return and replacement window

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserves the right to reject the claim.

For device-related issues beyond Pentagons return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Books &Megazines

CategoryReturn Window & Exception Cases
Books & Magazines

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserves the right to reject the claim.

For device-related issues beyond Pentagons return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Kids Stuff

CategoryReturn Window & Exception Cases
Toys & Games, Baby Care & Hygiene

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Pentagon pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Pentagon in an inadequate condition (not complying any of the above condition), Pentagon reserves the right to reject the claim.

For device-related issues beyond Pentagons return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Non-Returnable Items

Please note that selected items sold on Pentagon are not eligible for return. Below you find a consolidated list of all non-returnable items.

CategoryNon-Returnable Items
FashionCustom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & CamerasMovies and Music cannot be returned
Computing & GamingAll software products that are labeled as non-returnable on their product detail pages
Home & LivingCustom made items cannot be returned
Beauty & HealthAll items in this category, except for hair removal and other electronical items
Masher BazarAll items in this category, except for clothing, hair removal and other electronical items
Grocer’s ShopAll items in this category
Pet SuppliesAll items in this category

If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

Issuance of Refunds

If your product is eligible for a refund, the shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method and number of financial institution involved which may take 15-30 business days.

Please note that all refunds can only be carried out in domestic currency i.e. BDT.